Customer Satisfaction Survey

2. Your Experience is Important to Us.

   Help us provide better customer service to our future clients. Please take a moment to give us your honest evaluation of the City of Fountain Valley’s Home Improvement Program and the rehabilitation project that was recently completed. In your own words include an evaluation of the Contractors, City Staff and your general opinion of the program. Thank you for your assistance.  We value your feedback.

4. First Name
5. Last Name
7. Project Address
9. Are you a homeowner or a contractor?*

   1. Homeowner
   2. Contractor
11. Which services did you use?

    Check all that apply

    1. Asked for Information
    2. Home Improvement Grant
    3. Mobile Home Grant
    4. Emergency Grant
    5. Accessibility Modification Grant
    6. Rebate Grant
    7. Deferred Loan
13. How would you rate the quality of our service?

    1. Excellent
    2. Very Good
    3. Satisfactory
    4. Needs Improvement
15. Please tell us about your experience.
17. Were you treated courteously by our Housing Department Team?

    1. Excellent
    2. Very Good
    3. Satisfactory
    4. Needs Improvement
19. Please tell us about your experience.
21. Was your project handled in a reasonable amount of time?

    1. Excellent
    2. Very Good
    3. Satisfactory
    4. Needs Improvement
23. Please tell us about your experience.
25. Did our staff take the time to answer all of your questions, or refer you to someone who could?

    1. Excellent
    2. Very Good
    3. Satisfactory
    4. Needs Improvement
27. Please tell us about your experience.
29. How was your experience with your Contractor?

    1. Excellent
    2. Very Good
    3. Satisfied
    4. Needs Improvement
31. Please tell us about your experience.
33. Do you have a suggestions or comments for us?

    1. Yes
    2. No
35. Please let us know your thoughts.
37. You may use my comments and first name for future marketing materials.

    1. Yes, use my comments
    2. No, do not use my comments
39. Thank you for your time and comments.
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