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Advanced Water Metering

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1. What is AMI?

Advanced Metering Infrastructure (AMI) systems consist of small, low-power radio transmitters connected to individual water meters that send readings to a network of receivers throughout the system. These receivers provide all relevant billing information and eliminate the need for water meter readers to visit your property on a regular basis.

2. Why AMI?

The City of Fountain Valley used to spend a great deal of time and manpower reading water meters for purposes of normal usage, read-ins/outs and bill/payment resolution. The old method of obtaining reads involved several employees, multiple paper processes, fuel and manual data entry. The timeliness of the reads was also a factor; normal reads were obtained every 60 days. The new AMI system allows the City to remotely monitor the meters on a daily basis.

3. Why was the metering system changed?

The water metering system was upgraded as part of the City of Fountain Valley’s efforts to continually improve our water system. The new automated system is more efficient, accurate and cost-effective than manual meter reading.

4. What are the benefits of the Advanced Metering Infrastructure (AMI) system?

The AMI system reduces operating costs for meter reading and billing, and improves customer service. The direct benefits to the City and its customers include:
* Highly accurate data collection which decreases the possibility of incorrect meter readings.
* Timely information on water usage and cost that allows staff to provide better customer service.
* Timely identification of water leaks which reduces water waste and increased water bills due to leaks.
* Multiple meter reads daily, instead of once every other month.
* Quicker and more efficient customer service, including initiating new accounts, closing existing accounts and addressing billing questions.
* Transmission of information from water meters using low-power radio signals without staff having to open meter boxes or step onto a customer's property.
* Online access to the Water Customer Portal so customers can monitor and manage their water usage. To learn more about online access, click Water Customer Portal.

5. How does it work?

A small unit is installed in the lid above the water meter. It is connected to the water meter and transmits a low-power radio signal to a data collector which relays the information to the City’s Water Department billing office.

6. How will I know my bill is accurate?

The AMI system ensures that customers are billed based on their actual water consumption. The City of Fountain Valley maintains a staff of quality assurance professionals to ensure the accuracy of your bill. Unusual billing spikes are flagged by our Customer Information System and reviewed before posting to the account.

7. Will I see an increase in my water bill?

Although you were not charged for the new meter and your water rate did not change at the time of the upgrade, you may see an increase because the new meters record consumption more accurately than the old meters. As water meters age, they tend to run slower and may not measure all the water going through them. Most of the old water meters in Fountain Valley were more than 20 years old and at the end of their functional life. Therefore, depending on the age and accuracy of your old meter, you may see an increase in your bill based on more accurate readings.

8. What information is transmitted, and is my account information secure?

The AMI system only transmits the water meter readings, the meter identification number and diagnostic information to verify that the advanced meter equipment is operating correctly. Personal customer information is not transmitted. For additional security, the data is encrypted and transmitted over a privately licensed radio frequency channel.

9. Will the AMI device's radio signals affect the operation of other electronic devices in my home?

No. The radio frequency by which the AMI operates is a designated frequency secured with a Federal Communications Commission (FCC) license for the City of Fountain Valley’s exclusive use.

10. Are there any potential health concerns with the radio signals?

No. The meters only send out signals for a few seconds at a time, several times a day, so they are not always transmitting. The radio frequency that is transmitted is 6,000 -12,000 times weaker than that of a microwave oven, wireless router or laptop computer (at less than a distance of 1 meter); 18,000 – 6,000,000 times weaker than that of a cell phone (at one’s head); and 300,000 – 25,000,000 times weaker than that of a walkie-talkie (at one’s head). Due to the distance at which the radio frequency energy is typically transmitted, exposure is very low, much like that of AM or FM radio broadcast signals. Exact measurements and research can be read online.

11. Is the AMI technology safe?

Yes. AMI technology is safer than cellphones, laptops, blue tooth devices and similar equipment.

12. How can I read my AMI water meter?

Your water meter is located in the ground by the entrance to your driveway and adjacent to the sidewalk. The cement lid to your meter box has a hole in the middle of it. Stick a large screwdriver in the hole at an angle to lift up the lid, and set the lid to the side of the box. The top of the meter extends out on one side so you can lift the cover and view the numbers on the digital screen underneath the cover. Once you are done reading your meter, please put the meter cover back down and put the cement lid back in place over the meter box.

13. Can I view my water usage online?

Yes. Customers can use the Water Customer Portal to view their water consumption data and sign up to receive email alerts. The portal is updated nightly so customers can view up-to-date data regarding their hourly, daily, weekly and monthly water usage and use the information to identify potential problems, manage their water use and aid in water conservation efforts. Simply click the blue water usage button on the home page or the following link to learn more about the Water Customer Portal.

14. How can I check for a water leak?

Increased water usage or water usage when no one is home or awake may be a sign that there is a water leak. If you suspect that you have a water leak, follow these steps to try to identify it.

Step 1: Make sure you are not running any water inside or outside your home.
Step 2: Locate your water meter (in the ground by the entrance to your driveway and adjacent to the sidewalk). The cement lid to your meter box has a hole in the middle of it. Stick a large screwdriver in the hole at an angle to lift up the lid, and set the lid to the side of the box. The top of the meter extends out on one side so you can lift the cover and view the numbers on the digital screen underneath the cover. If the numbers on the far right of the digital screen are increasing when you are not using any water, you have a leak.
Step 3: If you have a leak, your next step is to figure out if it is inside or outside your home. You can do this by turning off the water valve to your house (frequently located on the front of the house near your hose) and going back to your water meter. If the numbers have stopped increasing, your water leak is inside your house. If the numbers are still increasing, your water leak is outside of your house.
Step 4: Turn the water valve to your house back on, put the meter cover back down and put the cement lid back in place over the meter box.
Step 5: Identify the exact location of the leak and repair it to prevent further damage and/or water waste.
Additional Water Leak information

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Animal Services

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1. Who do I call if there is a stray animal in my neighborhood?

Call the Orange County Animal Control at 714-935-6848 if you see a stray animal in your neighborhood. If the animal is an immediate threat to the safety of other persons, call 911. Orange County Animal Control is located at 561 City Drive South in Orange, CA. Orange County Animal Control

2. Where can I find help with rodent, mosquito, fly, or pest problems?

You will need to call the Orange County Vector Control at 714-971-2421 for pest problems. Orange County Vector Control

3. How do I have a bee hive removed from my yard?

Call OC Beekeeper at 714-968-1632 if bees are your problem. This is a private company and will relocate the bees for a donation. OC Beekeeper

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Business

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1. How do I contact the Better Business Bureau?

You may call their main phone at 714-527-0680. If you have to register a complaint, please call 714-527-0783. They are located on 6101 Ball Road in Cypress, CA. Better Business Bureau

2. How do I get information on business licenses?

For information on business licenses, please call 714-593-4232.

3. How do I register as a contractor or vendor with the city?

The city maintains an online contractor / vendor database. All vendors and contractors wishing to do business with the city must first register here online. Contractor / Vendor Database

4. How do I contact the local Chamber of Commerce?

Please visit the Fountain Valley Chamber of Commerce website online for more information. Fountain Valley Chamber of Commerce

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City Clerk

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1. Where do I go for birth certificates and marriage certificates?

Contact the County Recorder's Office online, or call 714-834-2872 for birth certificates or 714-834-3005 for marriage certificates. Orange County Recorder

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City Council & Government

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1. Who are my United States and California congressional members?

View our local legislature page for more information. Local Legislative Representatives

2. Who are my City Council members?

Meet your City Council on our City Council page. City Council

3. When is the next scheduled City Council meeting?

Visit our community calendar for scheduled meetings. Community Calendar

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City Hall

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1. Where is the City Hall located?

Fountain Valley City Hall is located at 10200 Slater Avenue. The nearest cross streets are Brookhurst Street and Slater Avenue. View the location of other facilities on our Contact Information webpage. Contact Information

2. How do I contact a city department?

City departments may be contacted by viewing our Staff Directory online. Staff Directory

3. What are the hours of operation for City Hall?

Business hours are from 7 a.m. - 5 p.m., Monday through Thursday, and 7 a.m. - 4 p.m. every other Friday. We are closed during holidays.

4. Do you give tours of City Hall?

Yes, tours of City Hall can be arranged. Please call the City Council Office at 714-593-4403 for more information. City Council Office

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Community Questions

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1. What is Coronavirus (COVID-19)?

According to the Centers for Disease Control, COVID-19 novel coronavirus is a respiratory illness that can spread from person to person and can present with very mild cold-like symptoms to more serious respiratory symptoms.

For up-to-date information on COVID-19, please visit the links below.

https://www.cdc.gov/COVID19

http://www.ochealthinfo.com/novelcoronavirus

https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/Immunization/nCOV2019.aspx

https://www.cdph.ca.gov/Programs/OPA/Pages/New-Release-2020.aspx

https://www.who.int/emergencies/diseases/novel-coronavirus-2019

https://wwwnc.cdc.gov/travel/notices

https://www.who.int/emergencies/diseases/novel-coronavirus-2019/situation-reports/

You can also call the County of Orange Health Care Agency Health Referral Line at (800) 564-8448.

2. What hospitals are located in Fountain Valley?

There are 2 hospitals located in Fountain Valley: Fountain Valley Regional Hospital and Orange Coast Memorial Hospital. View more information about them online. Local Hospitals

3. Where is the closest DMV office?

There are 3 DMVs in the area:
- Westminster on 13700 Hoover (phone: 800-777-0133)
- Costa Mesa on 650 W 19th Street (phone: 800-777-0133)
- Stanton on 12645 Beach Blvd (phone: 800-777-0133)

California DMV

4. Where is the Fountain Valley Post Office located?

The Post Office is located at 17227 Newhope Street, between Slater and Warner. You may call the Post Office at 714-966-0595.

5. What school district do I live in and how do I contact them?

You may view our schools in our Resource Directory online. Resource Directory

6. How do I find information about the Fountain Valley Public Library?

The library is located at 17635 Los Alamos, behind City Hall and the Community Center. For hours and other information, call 714-962-1324 or visit the Orange County Public Library online. Orange County Public Library

7. Where is the closest Social Security Office?

The Social Security Office is at 17075 Newhope Street in Fountain Valley. Their phone number is 800-772-1213. Social Security Office

8. How do I find out about the local Boys and Girls Club?

The Huntington Valley Boys and Girls Club can be reached by calling 714-531-2582.

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Crossings Specific Plan

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1. What is the Fountain Valley Crossings Specific Plan Project?

The City has been working on drafting a Specific Plan that would change the zoning of the area of town that is south of Talbert, north of Ellis, east of Ward and west of the Santa Ana River. The goal of the zoning change is to create more flexible land use possibilities for the property owners of the area. The hope is that more flexible land use options will result in significant community improvements through real estate investments and new services and venues for residents to enjoy.

The more flexible land use possibilities that the Specific Plan would allow include commercial, office and limited residential. Currently, the zoning in this area allows for light industrial and limited commercial businesses only.
Project Area Map

2. Will the roadways around the FV Crossings Specific Plan area be impacted by additional traffic if the limited amount of new land uses such as retail and residential are eventually added to the area?

No.  The Fountain Valley Crossings Specific Plan area is currently built out with businesses and storefronts that generate a sizable amount of traffic today.  The Fountain Valley Crossings Specific Plan does allow for a limited amount of resident and additional employment centers to be created in the future.  The additional traffic that will be generated by any changes in the Fountain Valley Crossings Specific Plan area will be minimal though compared with the traffic that already exists.  The table below demonstrates the existing traffic the surrounding roadways experience today and the additional traffic that will be added if the Fountain Valley Crossings Specific Plan area is ever reused to the maximum amount allowed.  For example, this chart shows that Euclid Avenue currently sees 33,000 vehicle trips per day.  If the Crossings area was built to the maximum allowed, it would only add 790 new vehicle trips per day. 

3. Will the Fountain Valley Crossings Specific Plan introduce “Bella Terra style” housing density to the area?

No.  The Fountain Valley Crossings Specific Plan allows for up to 490 residential units to be added to an area of approximately 60-acres.  As shown in the graph below, that equals about 8.3 residential units per acre.  The Huntington Beach residential developments that have been constructed average a density of about 59-residential units per acre.

4. Why has the City embarked on the process of creating a proposed FV Crossings Specific Plan?

The proposed Specific Plan Area was a Redevelopment Project Area until 2012 when the State of California abolished redevelopment programs. The Specific Plan area is generally located south of Talbert, north of Ellis, east of Ward and west of the Santa Ana River. This area was designated as a redevelopment area due to a lack of private investment in the properties. In addition to being a Redevelopment project area, the Specific Plan area was designated as a Special Study Area that needed master planning in the City’s General Plan adopted in 1995.

Over the years, the Specific Plan area has experienced economic challenges as the demand for light industrial-type businesses declines and demand for commercial-type uses increases. While the City has worked extensively with property owners and managers to help place tenants through the City’s economic development efforts, current zoning constraints prevent staff from allowing commercial type businesses to move into the area.

The purpose of the Fountain Valley Crossings Specific Plan will be to provide a policy and zoning framework that will allow for additional land-use flexibility in the project area. The City’s goal is to encourage current and future property owners to invest in their property to take advantage of these new development options. This new flexibility will not only allow property owners and businesses to continue to operate as they do today, but will also provide a design framework in which a community activity center district could be created through private investment.

Another purpose of the Specific Plan is to foster the creation of a “Fountain Valley” scale main street experience for residents. This main street environment would provide a gathering place for families and all residents where they can shop and dine.

5. Doesn’t the City value the current businesses in the proposed FV Crossings Specific Plan area?

Yes. There are approximately 200 businesses located in the geographic area that encompasses the FV Crossings Specific Plan area. Many of these businesses are successful and create great value for the City and its residents. Adoption of a FV Crossings Specific Plan does not directly push these businesses out of Fountain Valley. However, the additional uses that become available to land owners in the plan area may result in business transition. While business changes due to market forces can mean some businesses transition away, we must also allow choices that enable broader options. The FV Crossings Specific Plan has been drafted with a look to the future. As businesses change, the FV Crossings Specific Plan would allow property owners and managers to lease to a wider array of tenants or to reinvest in their properties so they can be used for even better uses.

6. Is it true there will be 700 residential units allowed in the proposed Specific Plan area?

No. The maximum number of residential units that could be in the current long-range plan is 490. The limited residential land use component of the Specific Plan is intended to help make new commercial businesses and restaurants successful. Having a core of retail demand from residents in the Crossings Specific Plan will help provide customers that new businesses will need to survive.

7. Will 20% of the housing units in the proposed Specific Plan area be required to be low income units?

No. There is no requirement within the draft FV Crossings Specific Plan that calls for 20% of a housing units built to be for low income persons. Further, the Fountain Valley Crossings Specific Plan area is not subject to any outside agency requirements that will mandate any percent of housing units to be for persons of low income.

8. What is the impact of the proposed Specific Plan on the City’s budget?

The Fountain Valley Crossings Specific Plan project planning process is not being funded by the City’s General Fund budget. Funding sources for the project planning include former Redevelopment Agency unused bond revenue and a grant from the Southern California Association of Governments (SCAG).

It is possible that if the Specific Plan is adopted and more retail businesses move into the area and are successful, there will be addition sales tax revenues generated, a portion of which will add to the City General Fund.

9. Has the City performed any financial analysis of the impacts that the zoning changes would have on the City’s tax revenue if the Fountain Valley Crossings Specific Plan is approved?

Yes. In December 2010, the City took the first step in assessing the financial viability and potential of the light manufacturing district that makes up the proposed Fountain Valley Crossings Specific Plan area, by hiring The Concord Group to perform a Strategic Market Analysis. The Strategic Market Analysis that was delivered by The Concord Group provided findings, conclusions and recommendations as to how the Specific Plan area can be re-envisioned to provide greater tax revenue for the City though a master plan that allows for land uses that the market wants. This study was updated and the findings confirmed subsequently in 2014.

In 2015, the City received approximately $2.2 million is sales tax revenue from the businesses within the proposed Specific Plan area. Currently, property owners are limited in the retail businesses that are allowed under the light manufacturing zoning. By allowing more retail businesses to exist in the proposed Specific Plan area the sales tax revenue will be able to increase. Also important to note regarding retail businesses is that the Strategic Market Analysis performed by The Concord Group found that there is demand in the City for an additional 500,000 square feet of retail space. But the retail space is unlikely to be realized if there are not enough customers during all hours of the day and week to patronize the businesses. For this reason, the Strategic Market Analysis found and recommended that a limited amount of residential land uses are also important to include in new vision for the proposed Specific Plan area.

Also in 2015, the City saw approximately $550,000 in property tax revenue. It is important to note that the new Hyundai building, which only makes up 18-acres of the 155-acre Specific Plan area, generates approximately $200,000 in property tax revenue alone. This demonstrates the large difference in the contribution to the City’s tax revenue between properties that have received new investment and properties that have not. The Strategic Market Analysis found that in the future there will be about 350,000 square feet of new office space desired in the City.

The proposed Fountain Valley Crossings Specific Plan generally adds the ability for property owners to lease their property to more types of businesses than they can under the current light manufacturing zoning. The proposed new flexibility in additional businesses that are allowed would increase the value of the property for the property owner. Additionally, retail businesses payer higher rents than light manufacturing businesses do. Therefore property owners would also be able to receive higher rents if they chose to as well.

The City has also considered the costs of providing services if the proposed Fountain Valley Crossings Specific Plan is adopted and properties eventually start seeing new commercial, office and limited residential land uses. These services include police, fire, water, sewer, road maintenance, etc. In this assessment, it was found that the services would not need to be increased significantly and any increases in costs of services for the proposed Specific Plan area would be minimal.

10. How is the Specific Plan being funded?

The total contract cost for the Fountain Valley Crossings Specific Plan is $621,129. This price includes time and materials for four specialized consultant teams over a 2-year project term. Tasks include conducting community meetings and outreach, gathering extensive background research and data, developing the draft Specific Plan, preparing a Program Environmental Impact Report, presenting at public hearings and finalizing the Specific Plan.

There is no general fund spending involved in this project. Funding sources for the project include former Redevelopment Agency unused bond revenue and a grant from the Southern California Association of Governments (SCAG). The bond revenue is money that can only be spent on projects such as this Specific Plan and cannot be used for general fund spending (i.e. police, fire, and administration operations). The grant obtained from SCAG is funding that is awarded to communities that pursue plans and projects that coordinate land use and transportation actions, demonstrate excellence in planning and design, and improve mobility, livability, and prosperity of the region.

The City of Fountain Valley is not funding any land acquisition or offering construction incentives related to the FV Crossings Specific Plan. The only funds being expended through the City are related to the above noted planning consulting teams.

11. Will parking, water supply and demand, sewer capacity, school district capacity be considered?

Yes. The Fountain Valley Crossings Specific Plan project includes the preparation of a draft Environmental Impact Report (EIR). The California Environmental Quality Act (CEQA) requires an EIR analysis to identify and focus on the significant environmental effects of a proposed project. Environmental issues that are covered include aesthetics, air quality, biological resources, cultural resources, greenhouse gases and climate change, geology and soils, hazards and hazardous materials, hydrology and water quality, land use and planning, noise, population, housing and employment; public services (i.e. fire, police, parks, schools, libraries); transportation and circulation; and utilities (i.e. sewer, water, electricity). Each of the environmental issues will be analyzed to determine if a significant impact will occur and, if so, what mitigations will be required to lessen the impact to an acceptable level.

12. Does the City believe that the Specific Plan will cause changes to occur in the district?

Likely. The Specific Plan is a zoning tool that has a 20-year horizon. Adoption of the Specific Plan will not cause overnight changes to occur in the district, but it will likely foster future changes. The Specific Plan has been drafted to provide a more flexible and pro-business environment that will encourage property and business owners to reinvest in their properties. In addition to having more freedom to develop their property, property owners will also benefit from a shared Specific Plan Environmental Impact Report that has been drafted for the long-term horizon of the Specific Plan and aids property developers in working through this regulatory hurdle with confidence. This Environmental Impact Report will address environment regulatory compliance needs for any project that conforms with the Specific Plan. This is a great incentive to those wishing to reinvest in any of the properties in the Specific Plan area.

13. Can the City use eminent domain?

No. In the past, redevelopment agencies had the power of eminent domain to take private property (with fair market compensation paid to the owner) in order to assemble larger properties to conduct projects. This power was legislatively taken away years ago now and redevelopment agencies were dissolved by the State of California in 2012. The City does not have the powers of eminent domain as redevelopment agencies formerly did. Therefore, the City will not use eminent domain to acquire any property in the FV Crossings Specific Plan area.

14. I understand that there are advantages for property owners if the proposed Specific Plan is adopted, what are the advantages for current residents?

At the core of the Fountain Valley Crossings Specific Plan is the goal of providing a retail district for residents to visit with their families and gather with neighbors. The City has long heard from residents that Fountain Valley lacks a “place to go” in the community to shop and dine. Furthermore, Fountain Valley currently does not have a “Main Street” where events such as a weekly Farmers Market or Saturday morning art street fair could be held. Another amenity that Fountain Valley does not have is a great diversity of housing types. The community is largely comprised of large single-family homes and has little entry-level housing options for young adults that grew up in the community and want to stay. The limited housing allowed in the Fountain Valley Crossings Specific Plan will help provide for a small increase in the diversity of the housing in the community to help address affordability. Lastly, property owners in the Fountain Valley Crossings Specific Plan area will realize higher property values and rents if they reinvest in their properties. Having this incentive will ultimately help improve the aesthetics of the area.

15. Will the Clear Channel Outdoor Electronic Message Center Sign that was proposed on the City’s water tank property be approved as part of the proposed FV Crossings Specific Plan?

No. The Clear Channel Outdoor Electronic Message Center Sign is not part of the Fountain Valley Crossings Specific Plan proposal and will not be considered for approval as part of the Specific Plan. The water tank property that the Electronic Message Center Sign has been proposed for is not in the Specific Plan boundary area.

16. Height is a concern for future buildings within the proposed FV Crossings Specific Plan area. How will these concerns be accommodated?

Today, the current manufacturing zoning of the proposed Specific Plan area allows for buildings to be built 60-feet high or 4-stories, twenty feet behind the sidewalk. The Fountain Valley Crossings Specific Plan was drafted with resident feedback in mind and limits building height more that the current zoning does though. To ensure that impacts to surrounding neighborhoods on Talbert Avenue or Ward Street are avoided, the Specific Plan development standards call for greater height restrictions of only 2-stories for the first 65-feet from the back of the sidewalk on Talbert Avenue and Ward Street. This is the same height as the 2-story homes that are located north and west of these two streets respectively. The tallest any buildings are allowed to be without additional public hearings and Planning Commission approval is 4-stories, which is consistent with the current manufacturing zoning. Along the river and adjacent to the freeway only, a 6-stories or under building may be permitted if they receive approval from the Planning Commission in a public hearing.

17. How will open space be addressed and provided in any new development?

Open space is required for property throughout the Fountain Valley Crossings Specific Plan area. Within the development standards area provisions for both private (in the case of residential) and public (commercial & retail properties) open space. These requirements will provide for public gathering places, paseos, pocket parks, etc.

18. How will the City ensure the quality of future projects that may be constructed or rehabilitated?

The Fountain Valley Crossings Specific Plan uses form-based codes to regulate building facades and the form and mass of buildings. The regulations and standards in form-based codes are presented in both words and clearly drawn diagrams and other visuals. The regulations are very prescriptive when it comes to architectural features that are viewed by the public. Using the form-based codes tools will ensure that the district is revamped in a consistent and congruent way over time.

19. What are form-based codes?

A form-based code is an alternative to traditional zoning that regulates property development and land use. A form based code concentrates on the outside appearance of a building. The “form” of the building (architectural elements, size, mass, etc.) is the focus. This way of regulating property development allows for several properties to be developed individually, but ultimately look like they were developed together. This creates cohesion in the Specific Plan area as the buildings are all compatible with each other even though they were developed separately.

20. How many other cities have form-based codes in place?

City of Azusa - Development Code (2005)
City of Lancaster - Downtown Specific Plan (2008)
County of Los Angeles - East LA 3rd Street Specific Plan (2014)
City of Pomona - Corridors Specific Plan (2014) - prepared by FTS
City of Santa Ana - Transit Zoning Code (2010)
City of San Diego - Ramona Village Form Based Code (2013)
City of Soledad - Downtown Specific Plan (2012)
City of Tehachapi - General Plan and Zoning Code (2014)
City of Ventura - Downtown Specific Plan (2007) (FTS prepared the preceding version of this Downtown Specific Plan in 1993)
City of Ventura - Midtown Corridors Code (2012)
City of Whittier - Whittier Boulevard Specific Plan (2005) - prepared by FTS as early version of form-based code, updated by others in 2015
City of Whittier - Uptown Specific Plan (2008)
City of Livermore, CA - Downtown Specific Plan (2004) - early version of form-based code
City of Whittier, CA - Whittier Boulevard Specific Plan (2005) - early version of form-based code, updated by others in 2015
City of Bothell, WA - Downtown Subarea Plan & Code Update (2009)
City of Tracy, CA - Downtown Specific Plan (2009)
City of Redwood City, CA - Downtown Precise Plan (2011)
City of Pomona, CA - Corridors Specific Plan (2014)
City of Sunnyvale, CA - Peery Park Specific Plan (in process)
City of Montebello, CA - Whittier Boulevard Corridor Development Code (in process)

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Elections

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1. Who can register to vote?

There are specific qualifications in order to register to vote in California. Please view more information about voter registration qualifications online. Voter Registration Qualifications

2. Where is my polling place?

Your polling place location will be printed on the sample ballot you receive from your county elections official prior to an election. You may also contact your local county elections office for polling place information. Polling Place Location

3. What hours are polling place locations open?

All polling place locations are open on Election Day from 7 a.m. to 8 p.m.

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Employment

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1. Where are the City of Fountain Valley's current job vacancies listed?

The job announcement, application, and supplemental application form can be accessed through the appropriate job posting in the Employment Opportunities section.

2. Who will see my application materials?

Only City of Fountain Valley Personnel Department staff with limited information provided to the department representative assisting with a specific recruitment.

Note that the data is maintained on a secured web server and that the data is not shared with anyone outside the specified City of Fountain Valley staff members.

3. What information will I be asked to provide?

As with any employment application, you will be asked to provide personal information such as your name, contact information, educational qualifications, employment history, and qualifications as they pertain to the position you are applying for.

Note that an email address will be required as the city will correspond with candidates via email only. It is suggested that you have this information readily available when you complete your application to expedite the process.

4. What if I do not have access to a computer with internet service?

The City of Fountain Valley Public Library provides computer access free of charge. Other public libraries may also provide free computer access.

5. Must I have an email address to apply for a city position?

You must have an email address to apply for a city position as the city will correspond with candidates via email only. If you do not have an email address but would like to open an email address, you can sign up for a free email account with a number of vendors including Hotmail, Yahoo! Mail, etc. You will need to check the website of the vendor you are interested in and would have to agree to the terms as set by the vendor selected.

6. Must I set up a "user account" to apply online?

Yes. Click on the "Online registration" link to create your user account. Remember to keep a record of your user name and password for future reference. You will use this information to check on your application status and to apply for other positions.

7. How do I apply for a position?

Click on the "Apply" link and provide the requested information. The online application form will require you to provide your personal profile information including name and contact information; educational information; work experience; certificates and/or licenses; skills; additional information; and your resume (optional). In the work experience section of the application form, please give complete information for all jobs held during the past 10 years, including verifiable volunteer experience. List your most current job first.

Resumes may be attached in the resume section as noted; however, resumes will not be accepted in lieu of a completed city application especially the work experience section of the online application. Online applications without a completed work employment section will be rejected as an incomplete application and will not be processed.

8. How do I save my application?

Each time you complete a section of the application form, you will need to click the "Save and View Application" button at the bottom of the form. If, at any time, you need to exit out of the application form, click the "Save and View Application" button and the system will save the information you have input thus far. To complete your application form, log into your account using your username and password to access your application.

When you have completed your application, click the "Save and View Application" button and confirm your application. Then click the "Certify and Submit" button thereby completing submission of your application.

9. How do I print a copy of my completed application?

Click the "Print" button to print your application after you have certified and submitted your application.

10. How do I know if my application was received by the City of Fountain Valley?

You will receive an email confirmation shortly after submission of your application notifying you that your application was successful.

11. What is a final filing date?

A final filing date is the last date the City of Fountain Valley will accept applications for a specific recruitment. The system will not accept applications submitted after the final filing date.

12. What is a continuous recruitment?

For some positions, applications will be accepted on a continuous basis until a sufficient number of applications have been received. For such positions, prompt application is encouraged because the recruitment may close at any time without prior notice. The system will not accept applications submitted after the final filing date.

13. Can I submit a resume?

You may cut and paste a resume into your application or provide it as an attachment. However, resumes will not be accepted in lieu of a completed city application. Applications which do not include all of the requested information will be rejected as an incomplete application and will not be processed.

14. What if I am interested in a position which is currently not open?

You may complete an interest card. If the position becomes open within 12 months of the date you submitted your interest card, you will receive an email notification of the recruitment. The interest card is available online.

15. Can I review the status of my application?

Yes. To review your application status, log in to your account using your username and password.

16. If I apply for more than one position, do I need to submit a separate application?

Yes. A completed city application and supplemental questionnaire is required for each position a candidate is applying for. However, once you have established your user account, you may click on the "Populate" button to automatically populate the new application with the information from your previous application. You may then review and update your application materials as necessary.

17. How will I be notified regarding the status of the position for which I applied?

Email notices will be sent to candidates at each step of the recruitment process.

18. What if I have additional questions?

If you have additional questions, you may contact the City of Fountain Valley Personnel Department at:
10200 Slater Avenue
Fountain Valley, CA 92708
Phone: 714-593-4506

19. What jobs are currently open with the city?

Visit the Personnel Department, Employment Opportunities webpage for a listing of current job openings with the City.
Employment Opportunities

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Environmental

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1. How can I find out if my home or business is in a flood zone?

Flood zone information is available through the Building and Safety Department online. Flood Zone Information

2. I have a question about Parkway Trees, where can I find information?

Parkway Tree information is available through the Public Works Department. Parkway Trees

3. How do I report graffiti?

The city has established a Graffiti Hotline. You can fill out a report when you see graffiti online, that way we'll receive it directly. Graffiti Hotline.

4. How do I report water pollution?

Fill out this form when you see water waste or pollution. Report Water Pollution / Waste

5. Where do I find out about recycling opportunities for my business?

Under New California State Law AB341 your business may be required to start a recycling program by July 1, 2012, if you:
a) Generate more than 4 cubic yards of trash per week.
b) Are a multi-family residential property with 5 or more units.
c) If your multi-family property has less than five units, but produces more than 4 cubic yards or trash per week. The standard size trash dumpster is 3 cubic yards.

How to comply:
a) Implement a recycling program with Rainbow Environmental Services and save money by calling them at (714) 847-3581.
b) Continue with your current trash collection procedure and receive no cost savings from recycling.
c) Donate, sell or self-haul to an authorized recycling facility. Scavenging does not qualify for compliance purposes.

For complete information, go visit Rainbow Environmental Services at http://rainbowes.com/espartners.php.

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Foreclosure Registry Program

Show All Answers

1. When does a property need to be registered?

All properties located in the City of Fountain Valley that are in any stage of foreclosure or are "bank-owned" must be registered in a timely manner. Prior to recording a Notice of Default, an inspection of the property is required.

See Section 8.53.110.

2. How is a property registered?

The responsible party must complete the Foreclosure Property Registration Form and include a $100 registration fee made payable to the City of Fountain Valley. Mail the completed form and registration fee to: City of Fountain Valley, Code Enforcement Division, 10200 Slater Avenue, Fountain Valley, CA 92708.

See Resolution 9341 for fees related to security, maintenance and registration for properties in foreclosure.

3. What are the penalties for not registering?

The fines begin at $100 and increase to $500 for continued non-compliance.

See Section 8.83.100 for penalties.

4. What are lienholder/lender responsibilities?

Monthly inspections must be performed until the property in default/foreclosure is remedied or sold to a third party.

See Section 8.53.040 for Maintenance and Monitoring of Vacant Buildings.

5. Who is responsible for the maintenance of the property?

The registration of the property includes the designation of a local property maintenance contact, 24-hour a day, in case of emergencies.

See Section 8.53.60 for Security and Maintenance Requirements for Property in the Foreclosure Process.

If the property is vacant and/or abandoned, see Section 8.53.30 for Required Boarding and Maintenance of Vacant Buildings.

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Housing Rehabilitation Program

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1. How does a homeowner apply?

You may print a Home Improvement Application (PDF) or pick one up from the City of Fountain Valley Housing and Community Development Division located in City Hall at 10200 Slater Avenue. Business hours are Monday through Thursday from 7 a.m. to 5 p.m. and every other Friday from 7 a.m. to 4 p.m.  Completed applications may be dropped off at City Hall or mailed to City of Fountain Valley Attn:  Home Improvement Program, 10200 Slater Ave., Fountain Valley, CA 92708.  All applications are processed on a first-come, first-serve basis.  Additional information regarding the City’s Home Improvement Program may be found on the Housing Rehabilitation Program page.

2. Who is eligible for the program?

The City of Fountain Valley Home Improvement Program is open to City of Fountain Valley homeowners meeting the following criteria:

• Home must be owner occupied as the primary residence
• Home must be located in Fountain valley
• Home must be in NEED of repairs (no remodel or upgrades allowed)
• Applicant(s) liquid assets must not exceed $50,000 or $100,000 (based on age and income)
• Applicant(s) must not have had a bankruptcy discharged within 24 months
• Household must meet low-income limits established by HUD
• Homeowner must not own other rental property or real estate holdings.

Additional information regarding the City’s Home Improvement Programs and related eligibility requirements may be found on the City’s Housing Rehabilitation Program page.

3. What documents do I need to submit with my application?

The City of Fountain Valley Home Improvement Program require that the applicant(s) and all household members submit the following documents:

• Income verification such as employment pay stubs, year-to-date profit and loss statement, Social Security Award Letter, Retirement Benefit Statement, Cash Aid Award Letters, and Federal and State Income Tax Returns.
• Asset Verification such as checking and savings account statements, current Brokerage account statements, IRA statements, and Certificate of Deposits.
• Property ownership Verification such as copies of the Grant Deed, Mortgage Statement, HOA Dues, HELOC, or other financing, Mobile Home Registration and/or Certificate of Title, and verification of mobile home space rent.
• Current Homeowner’s Insurance Policy (if in a floodplain, must also have flood insurance).
• Current Utility Bills and Property Tax Bill.

For additional questions regarding the City’s Home Improvement Program application process, please feel free to call staff at (714) 593-4510.

4. What types of improvements are eligible?

Eligible improvements may include; termite treatment and damage wood repair, roof repair or replacement, repair of plastering, stucco, or siding, interior and exterior painting, repair to heating and electrical systems, weatherization, plumbing, driveways and walkways, accessibility modifications, and room additions in over-crowded situations.

All previous renovations, not properly permitted, must be brought into compliance prior to participation in the program. All health and safety related problems and code violations (e.g. faulty wiring, unsanitary plumbing, and unpermitted structures) must be corrected before general improvements can be made. Once all health and safety related issues have been corrected, general home improvement items will be considered.

Applicants must receive approval from city staff prior to the commencement of any work. Any work completed prior to the receipt of approval from city staff will not receive funding.

All improvements must be completed by an approved contractor with a California State Contractor’s License in good standing. All contractors must also carry current general liability and worker’s compensation insurance policies, and must obtain a City of Fountain Valley Business License.

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Media

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1. How do I get help with my cable TV question or complaint?

The Public Cable Television Authority can help with resolving complaints. Public Cable Television Authority

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Ordinances & Laws

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1. Can someone go through my trash on my curb? Can they be cited and fined?

Under Fountain Valley Municipal Code, scavenging is prohibited. The city and its duly authorized contractor or franchisee shall own all material once it is deposited into receptacles for collection. Before such materials are deposited in those receptacles for collection, the owner may dispose of those materials in any lawful manner, including self-hauling waste to an appropriate landfill or other appropriate facility, or selling or donating recyclable material.

Once the material is placed in a residential refuse or recycling container at curbside or in a commercial dumpster, title to the material passes to the city or its authorized contractor or franchisee. No person shall thereafter interfere with or tamper with said material or container or remove any contents thereof.
(Ordinance 1397 - 1, 2007)

2. Is it legal in Fountain Valley to shoot a BB or pellet gun in your backyard?

Under Fountain Valley Municipal Code, it is unlawful for any person, other than a police officer acting in his/her official line of duty, to shoot, fire or discharge, or for any person, firm or corporation to cause or permit to be shot, fired, or discharged within the city limits, any rifle, shotgun, carbide cannon, pistol, revolver, BB gun, air gun, spear gun or any firearm except when it may be necessary so to do to protect life or property or with the written permission of the chief of police or designated representative. Shot, fired or discharged shall include blank ammunition. (Ordinance 512 , 17, 1968: Ordinance 293 , 1, 1964)

3. Is writing a bad check (insufficient fund) a crime in Fountain Valley? Can I come to file a police report?

Under certain circumstances, it can be considered a crime. Please bring documentation to the front desk of the Police Department during normal business hours and a desk officer can assist you. These types of crimes are reported directly to the Orange County District Attorney's Office. We have the forms needed and can assist you with any questions you may have. Front desk hours are Monday through Saturday, 7 a.m. - 5 p.m.

4. What can I do about a barking dog problem?

This problem falls under the jurisdiction of Orange County Animal Control. Their phone number is: 714-935-6848 or 714-935-7419 for after hours. For further information and assistance you can visit their website.

5. What is the current law on child safety seats?

Most kids 4-6 years old are riding at risk. Could yours be one of them? Kids should be in car booster seats if they: Are too big for child safety seats or weigh about 40-60 pounds.

The new law (Effective January 1, 2012) says:
- Children under the age of 8 must be secured in a car seat or booster seat in the back seat.
- Children under the age of 8 who are 4-foot 9 inches or taller may be secured by a safety belt in the back seat.

Car booster seats must be used in conjunction with the vehicle's lap and shoulder belt. The booster seat raises the child so that the vehicle lap and shoulder belt can be positioned properly, and the child's knees can bend naturally.

For children too small for booster seats, an approved child safety seat must be used, and properly secured in the vehicle. The back seat is the safest place for all children to ride. Always secure an empty booster seat/car seat in place. They can become unsecured flying objects (UFO's) in the event of braking or a collision.

6. Would I get in trouble if I skate (as in just rolling around) at night in a parking lot?

If you are on private property (which parking lots are), the owner could tell you to leave, or the police could enforce the trespass law.

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Planning & Building

Show All Answers

1. What do I need if I am constructing a new building?

For the construction of a new commercial, industrial, or manufacturing building in the City of Fountain Valley, a Precise Plan Application can be obtained at the Planning Department or by downloading the Planning and Development Application Packet. Planning and Development Application Packet

2. What forms do I need before I start a new business?

The first step needed to take is to check with the Planning Department to see if your business use is compatible with the zoning for the location you desire. The business may be a permitted use, need a Conditional Use Permit, or may not be an allowable use for the particular zone.

A Conditional Use Permit allows a specific use in a zone that may have adverse impacts on surrounding uses. A business owner may be allowed to open a business in a certain zone as long as the landowner or business owner meets certain conditions determined by the Planning Commission. Applications for Conditional Use Permit can be obtained at City Hall or by downloading the

Planning and Development Application Packet

3. How do I modify an existing conditional use permit?

A business owner, operating under a Conditional Use Permit (CUP), wishing to change the conditions of the CUP (change the hours of operation, add beer and wine sales, add live entertainment, etc.), may apply for a modification to the Conditional Use Permit by downloading the Planning and Development Application. Planning and Development Application Packet

4. How do I apply for a sign permit?

The first step needed to take is to check with the Planning Department to see if the shopping center or building that you want to place signage on has a designated Sign Program. If the shopping center or building has a Sign Program, the sign must meet the requirements of the program to be approved.

If the shopping center or building does not have a Sign Program, the sign must be approved by the Sign Committee. The Sign Committee meets the second and fourth Wednesday of every month at 6 p.m. in the Planning Conference Room. The necessary form can be downloaded online (PDF).

5. How do I apply for a temporary use permit (parking lot sale, seasonal sale)?

Businesses may apply for a Temporary Use Permit for a parking lot or seasonal sale to be displayed in front of their business. Items being sold are limited to those that are normally sold at the business. The Temporary Use Permit Application can be downloaded here.

6. How do I apply to build a new housing development?

Applications for Tentative Tracts and Tentative Parcels can be found at our New Construction and Building Information page.

7. What if I am building a block wall?

Specific construction requirements and contact information can be found at our New Construction and Building Information page.

8. I want to build a garage, gazebo, or other simple structure. Where can I find information on the building requirements?

If you want to build a garage, gazebo, greenhouse, patio cover, detached storage shed, workshop, or another similar structure, you can view that information on our New Construction and Building Information page.

9. What do I need if I want to build a pool, spa, or pond?

Information on pools, spas, ponds, or other permanent outdoor equipment can be found on our New Construction and Building Information page.

10. What are the requirements if I want to install a new air conditioner or pool and spa equipment?

You can view the setback requirement for this equipment on our New Construction and Building Information page.

11. I want to add a second unit to my single-family lot. What are the construction requirements?

A complete list of compliance standards and building requirements can be found on our New Construction and Building Information page.

12. I want to landscape my front yard. What are the building requirements?

You can find the requirements for landscaping on our New Construction and Building Information page.

13. Do I need a building permit for a home improvement?

You need a building permit for a home improvement. Please visit the Building Permits section of the website for more information Building Permits

14. Who do I call about a code enforcement issue or complaint?

You will need to call Code Enforcement at 714-593-4444 for an issue or complaint.

15. How is a property registered?

The responsible party must complete the Foreclosure Property Registration Form and include a $100 registration fee made payable to the City of Fountain Valley. Mail the completed form and registration fee to: City of Fountain Valley, Code Enforcement Division, 10200 Slater Avenue, Fountain Valley, CA 92708.

See Resolution 9341 for fees related to security, maintenance and registration for properties in foreclosure.

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Police Department

Show All Answers

1. Where is the Fountain Valley Police Department located?

We are located at 10200 Slater Avenue in the City of Fountain Valley. Just east of the intersection of Brookhurst and Slater, on the south side of Slater.

From the 405 Freeway, exit Brookhurst North. Make the first right (east) on Slater Avenue. At the first signal (Civic Center), turn right. You are now in the Police Department / City Hall parking lot.

Map to Police Department

2. I'm being pulled over by the police. What do I do now?

If a police officer turns on his/her red lights behind you, you are being pulled over. Immediately pull to the right curb and stop. The officer may direct you via his loud speaker, to pull into a parking lot or other safe location. The officer will make contact with you at your vehicle. Do not exit your vehicle. Keep your hands in plain sight (on the steering wheel is a great place) and do not make any quick movements or reach for anything under the seats, in the glove box or anywhere else without first letting the officer know what you are doing.

The officer will advise you why you are being stopped. He will also ask for your driver's license, registration, and proof of current vehicle insurance. You are required by law to provide all 3 of these documents.

You will either be warned on the violation you committed, or be issued a traffic citation. If a citation is issued, you are required to sign the citation. This is not an admission of guilt, but only your promise to appear in court on a later date. If you refuse to sign the citation, you will be arrested and booked into jail (40302(b)CVC).

3. I collect police patches. Does FVPD trade or send out patches?

We currently do not send out patches or trade patches. This is due to a couple of issues; the first and most important is security. In this day and age, especially following 9/11. It would seem irresponsible to send out police insignia to people outside of law enforcement or people that we could not confirm their law enforcement status. It would be very easy to attach a couple of patches to a dark blue shirt and impersonate a police officer.

Second, the expense: patches are expensive to produce and send out. While we appreciate that people have a fond interest in collecting police patches and 99.999% of people requesting patches would in fact display them respectfully, we are not currently sending out FVPD patches.

4. What are your hours and how can I contact you?

We are open 24 hours a day, 7 days a week, including all holidays. You can view a complete list of our contact information in our Department Directory.

5. Where can I find out if we need a permit for our home alarm?

A permit is required in Fountain Valley for an alarm system. Please visit our alarm permit page

6. I need 2 signed, stamped, and sealed original police reports/background check/letters of good conduct. How do I obtain these forms? What are the fees? How long would it take?

You would need to come to the front desk and fill out a document request. The fees associated with the request depend on the type and size of the reports being requested. Normally it takes less than a week to obtain the reports back.

But, there are restrictions on who may obtain police reports. Each situation is different and you will be advised at the time of your request if you are approved or not.

7. Who do I need to contact to have an extra-patrol request for juveniles drinking alcohol in a neighborhood street?

You can contact the front desk at 714-593-4485 to request additional patrol checks of your neighborhood.

8. How do I join Police Explorers?

For more information, visit the Police Explorers page.

9. How can I join the police department?

Job information is available on our city employment page.

10. Can I view police reports online?

Police reports are not available online at this time. Please visit our police report and traffic collision report page

11. I need to be fingerprinted for pre-employment screening. Do you do fingerprinting?

Yes, we do. For more information, please visit the Fingerprinting page.

12. I was wondering if there is any information on impounded cars for sale/auction. I've seen so many false adds I was wondering if you have any information?

The Fountain Valley Police Department does not auction off cars. The Police Department uses the service of 2 tow companies, A & B Tow and Best Tow. These private companies from time to time will sell vehicles in their possession, but not under the auspices of the Department.

Check for a valid business and dealer's license whenever buying a vehicle from a private company, or check with the California Attorney General's Office to see if complaints have been registered with the company you are dealing with.

13. When are bicycle licenses issued?

The Fountain Valley Police Department offers bicycle licensing free of charge to all residents. Bike licensing is done every first Saturday of every month between the hours of 9:30 a.m. - 1:30 p.m. at the Police Station. No appointment is necessary. The bicycles must be brought to the station for licensing. Please Visit

14. I would like to find out crime history for a specific house address. What department should I go to for information?

You would need to contact the Records Bureau during normal business hours to request this information.

15. How do I pay my parking ticket?

Mail your fine in the envelope provided with your ticket or pay your ticket online. For further information, call 800-553-4412. For a question regarding the violation, call 714-593-4485. Pay Your Ticket Online

16. How do I get involved in Neighborhood Watch?

Find out about getting involved in the Neighborhood Watch by visiting their webpage online. Neighborhood Watch

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Police Department Questions

Show All Answers

1. How do I get a copy of a police report?

Please visit our police report and traffic collision report page

2. How do I get a traffic citation signed off?

If the problem has been corrected, bring the citation to the FVPD front desk (correction fee of $16 is required). Our front desk staff can look at the citation and advise you of the required next step.

3. How do I commend a police employee?

Please visit the commendation forms page

4. How do I file a complaint?

Please visit the citizen complaint form page

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Police FAQs

Show All Answers

1. How do I get a copy of a police report?

How do I get a copy of a police report?

2. How do I get a traffic citation signed off?

How do I get a traffic citation signed off?

3. How do I commend a police employee?

How do I commend a police employee?

4. How do I file a complaint?

How do I file a complaint?

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Properties

Show All Answers

1. Who do I call with questions about my property tax bill?

For your tax bills questions, it is recommended to call the Orange County Tax Collector at 714-834-3411. Orange County Tax Collector

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Public Works

Show All Answers

1. Where can I dispose of hazardous waste?

Information on Hazardous Waste Disposal is available through the Public Works Department. Household Waste Disposal

2. How do I report a street light problem or outage?

You may submit a form, at the link below, to report a street light outage or issue.

Street Light Outage

3. What is my street sweeping schedule?

Visit our Street Sweeping webpage for information. Street Sweeping

4. Is it legal for people to dig through my trash cans?

It is not legal for people to dig through your trash cans. Such activity is prohibited by FV municipal ordinance. If you witness someone doing this, please call FV Police Dispatch at 714-593-4483 and report it.

5. What is my trash pickup schedule?

Visit our Trash Collection Schedule webpage for information on trash and recycling pickup. Trash Collection Schedule

6. Who do I call about having my water turned on or off?

You will need to call the Water Division at 714-593-4420. Water Division

7. Who do I call to ask about the water supply or the water quality?

Call Public Works Field Services Water Division at 714-593-4600 for questions about water supply or quality.

8. What Public Works projects are currently being bid?

Public Works project information is available on the Public Works Projects webpage. Public Works Projects

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Recreation

Show All Answers

1. Are city facilities available for rental?

There are rental facilities available in Fountain County. Please call 714-593-4446 or visit our webpage for more information. City Facilities Rental

2. Can I reserve Heritage Park?

Yes, call Barbara Montz at 714-623-8180 for rental information and for Fountain Valley Historical Society information. Heritage Park

3. Can I make a reservation at Mile Square Park?

You may make a reservation by visiting the Mile Square Park website. For more information, please call the Orange County Park Ranger at 714-973-6600. Mile Square Regional Park

4. Does Fountain Valley have a Senior Club and if so, where can I find information?

Yes, information about senior activities can be found on our Older Adults webpage or by calling 714-593-4446. Older Adults

5. What are the recreation classes offered?

Visit the Classes and Registration webpage for a complete listing of recreational classes offered in Fountain Valley. Classes & Registration

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Traffic Tickets/Reports

Show All Answers

1. Can I pay my parking ticket online?

Yes, go online and follow the prompts. You will need your vehicle's license number. Pay your ticket online.

2. Can I view traffic accident reports online?

No. You are unable to view police reports online at this time.

3. Do you sign-off on fix-it tickets? If so, is there a specific time or location?

Bring your copy of the ticket, along with all proof of correction to the front desk of the Police Department during normal business hours, 7 a.m. - 5 p.m. Monday through Saturday.

4. How do I get a permit to park on a street that has suddenly posted permit parking only (code 220507)?

Come to the front desk of the Police Department with vehicle registration and proof of your address and a permit will be issued to your vehicle. Temporary permits can also be issued for visitors.

5. I have corrected a citation for expired registration and need the citation signed off on. Can I just stop by the Fountain Valley Police Station and have an officer sign off on the citation?

More times than not, it can be handled as a citation sign off at the FVPD front desk (a correction fee may be required). Our recommendation would be to bring the citation to the front desk after the violation has been corrected. Our front desk staff can look at the citation and advise you of the required next step.

6. I sent in payment for a traffic ticket, but it has not cleared. How can I confirm payment was received?

Once a moving citation is issued by a police officer, the disposition of the citation is handled by the court system. If you paid a fine to the court, you need to check with them to see if your fine was received. Fountain Valley PD is not able to tell you if your check has been cashed. You may contact the Superior Court West Justice Center by calling 714-896-7111 or go to the traffic window at the court located at:
8141 13th Street
Westminster, CA 92683

7. My car was rear-ended by an uninsured motorist. What recourse do we have other than small claims court? Can we file a report and have her investigated for insurance fraud?

For more information, view the Department of Motor Vehicles Accident Reporting Guidelines page.

8. My vehicle was towed by the Fountain Valley Police Department (FVPD). How do I get it back?

Your vehicle is stored at one of two local tow companies. Before responding to the tow yard to pick up your vehicle, you must come to the FVPD to obtain a vehicle release. The tow yard will not release your vehicle without authorization.

Vehicle Release Information

9. On what days during the year will residents not be ticketed for street sweeping?

Please refer to the street sweeping schedule online.

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Water Quality

Show All Answers

1. How is the quality of our drinking water monitored?

The City of Fountain Valley vigilantly safeguards the water supply. The water delivered to your home meets, and in most cases exceeds, the quality standards required by federal and state regulatory agencies. The U.S. Environmental Protection Agency and the State Water Resources Control Board, Division of Drinking Water (DDW) are the agencies responsible for establishing and enforcing drinking water quality standards. Pursuant to the California Safe Drinking Water Act, the City monitors over 100 chemicals in the water supply. In some cases, the City goes beyond what is required by testing for unregulated chemicals that may have known health risks, but do not have drinking water quality standards. The City contracts with a State-approved laboratory to collect and analyze 30 water samples per week, as required by DDW. The City also maintains a water quality-monitoring program that analyzes 30 special water samples per month. These samples are taken at various locations throughout the system and are checked for color, odor, temperature and turbidity. The City publishes the results of this testing in its annual Water Quality Report which is available online and delivered to each mailing address in the City. Water Quality Report

2. Do I need bottled or filtered water for safety?

Absolutely not! Bottled water and tap water are regulated by different agencies. Tap water actually has more stringent reporting requirements, such as providing customers with a printed water quality report each year. Bottled water suppliers are not required to provide such data, but some may do so on request. The water provided to you by the City is clean, pure and ready to drink at a fraction of the cost of bottled water. Before choosing an alternative to tap water, compare data contained in the City of Fountain Valley Annual Water Quality Report with water quality data from the bottled water or filtration device you are considering. The decision to use bottled water or a filtration system should be based on taste or other aesthetic considerations, not on fear of health risks. Water Quality Report

3. My water pressure is too low/weak. What should I do?

If you are experiencing low water pressure or no water at all, make sure you have paid your utility bill and check with your neighbors to see if they are experiencing the same problem. If your neighbors are ok, then the problem is most likely within your plumbing. If your neighbors are having a problem too, call the City at (714) 593-4420.

You can easily find out where the problem might be by opening an outside spigot. If there is good water pressure, then the problem is somewhere within your plumbing system. Check all of the water valves to your home and make sure they are open all the way. The main water valve is usually located in front of the house before the hose bib. Additionally, check the water supply lines to the water fixtures and make sure those are also fully open. If all the water valves are fully open, check the water pressure throughout the house to see if the problem is isolated to one location. If the water pressure is low/weak throughout the house, you may have a pressure regulator that is in need of adjustment or repair. Pressure regulators are typically located right after your main water valve shutoff at the front of the house and have screens that need to be routinely cleaned. If they get plugged, they will prevent water from reaching your house. If the water pressure is low/weak in just a few areas, remove and check the faucet aerators to see if they are clogged. A plumber may need to be called to see if there are any plumbing issues inside the home. If water pressure is ok when you first open a valve but quickly drops off, you probably have an obstruction within your plumbing.

4. My water smells/tastes abnormal. What should I do?

Check for any water treatment systems or water filters within the home. They need to be serviced regularly. Fill a clean container with water and take it outside of the house. Does it still smell or taste abnormal? If not, the problem most likely is the drainage system. A rotten egg or sulfur smell usually indicates bacteria growing in your drain or hot water heater. Is the smell coming from all taps or just one? If it's coming from just one tap, the problem is generally the drain and not the water. The odor comes from material, such as hair or food particles, decomposing in the drain. To get rid of the odor, pour about a half cup of liquid bleach into the drain. To prevent odors from returning, routinely flush drains with a small amount of bleach once a month. If the smell is coming from all taps, use the same flushing procedure outlined above for all affected drains.
Is the problem tap one that is seldom used, such as a guest bathroom? Or, if the whole house is involved, did you recently return from vacation? Often when a sink or shower is not used for a period of time, the material in the drain remains odorless until water is first turned on. When water hits the built-up material, odor is generated. Use the same bleach flushing procedure outlined above to treat the affected drains.
Is the odor coming from both hot and cold water? If it's coming from just the hot water, then your water heater may need flushing. Annual flushing of the hot water heater should keep the problem from returning. Hot water heater odors can also result from having the temperature set too low. To prevent bacterial growth, hot water heaters should not be set below 130 degrees Fahrenheit. Care should be taken in homes with young children, elderly or disabled residents to prevent accidental scalding.

Are you taking any new medications that may affect your sense of smell or taste? Ask your doctor if any of your medications might be affecting your sense of taste or smell.

If you continue to experience smell or taste problems with your water, please call our water quality personnel at (714) 593-4624.

5. Why does my water taste or smell different during different times of the year?

Unlike many areas of Orange County, Fountain Valley is not dependent upon only one source of water. Approximately 75 percent of our total domestic water supply is local groundwater pumped from wells within the Orange County Groundwater Basin. The remaining 25 percent of our water supply is imported water which is purchased from the Metropolitan Water District of Southern California (MWD).

MWD imports water from the Colorado River via the Colorado River Aqueduct and from Northern California via the California Aqueduct, also known as the State Water Project. The City generally uses water from the Colorado River, Northern California and local wells and the mix varies throughout the year. Imported water is treated by MWD using chloramines, a combination of chlorine and ammonia. The City uses chlorine to treat well water as it enters the distribution system. Because your water sources may vary or be made up of a blending of these various types of water, you may notice a difference in the taste or hardness (mineral content) of the water at different times of year. None of these factors affect the safety of your water. Having multiple sources of water is beneficial for Fountain Valley customers. Local groundwater is both higher in quality and lower in cost than imported water which must travel hundreds of miles through aqueduct systems. Having more than one source also improves the overall reliability of our water supply.

6. Why does my water sometimes look cloudy?

Tap water can sometimes appear cloudy. Cloudy water, also commonly described as milky white, hazy, soapy or foamy, is usually caused by air in the water. This can occur naturally and is caused by dissolved air in the water that is released when the faucet is opened. When you relieve the pressure by opening the faucet and fill your glass with water, the air is now free to escape from the water. Because cold water holds more air than warm water, small bubbles will appear in water that is heated or depressurized because this reduces how much dissolved gas the water can hold. This can also occur during the time of year when the water coming into the house is colder than the temperature inside the house. When the cold water from the water mains outside comes inside our warm homes the water begins to warm and the oxygen has to escape. It does so by bubbling out in air bubbles which makes the water look milky. The presence of air can sometimes also be traced to pipeline repairs in the area.

To see if the “white” color in the water is due to air, fill a clear glass with water and set it on the counter. Observe the glass of water for two or three minutes. If the “white” color is due to air, the water will begin to clear at the bottom of the glass first and then gradually clear all the way to the top. If the cloudiness does not clear after five minutes, call our water quality personnel at (714) 593-4624.

7. Do I have hard water?

The answer to that question is "yes and no" because the degree of hardness varies depending upon the time of year and your location within the City. Water hardness refers to the mineral content in the water and is commonly expressed in "grains" of hardness. Generally water with 10 grains or more is considered "hard." Water imported from the Colorado River and Northern California is typically hard, while the City’s well water is moderately hard. For specific hardness levels for each source, please refer to the City’s current Water Quality Report.
While the hardness of the water does not affect its safety, the higher mineral content can cause white spots on glasses in the dishwasher. The City generally uses water from the Colorado River, Northern California and local wells. Water use is alternated throughout the year. Because water is blended from a variety of sources, you may notice spotting on glassware more during the winter.

It is best to read the owner's manual for your dishwasher and follow the manufacturer's recommendations regarding settings for hard water. Some other tips that may help reduce spotting include using hotter water, varying the brand and type of rinse agent and detergent, and adding white vinegar to the rinse cycle of the dishwasher.
For more information click, on the following link. Water Hardness in Fountain Valley

8. Some of my faucet strainers are clogging with white particles. What causes this?

These white particles are probably pieces of the dip tube from your hot water heater. Several brands of hot water heaters were made using a dip tube that disintegrates over time. The dip tube carries the cold water from the top of the hot water heater to the bottom, where the cold water is heated. Over time, the dip tube disintegrates and the white dip tube particles are carried through the household pipes. If the particles are large enough, they are caught in the strainers of the sink faucets or showerheads. Since it only affects hot water, these particles will only be found in places where hot water travels; so the toilet and automatic ice maker will not contain these particles if indeed they are from the dip tube. If you are experiencing a problem of this nature, call the manufacturer of your hot water heater for further information.

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Water Usage Restrictions

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1. What are the City's water restrictions, and how do they apply to me?

Fountain Valley has permanent water conservation requirements in place to promote the efficient use of water and reduce or eliminate water waste in the City. These requirements are in effect at all times and additional requirements may be implemented in response to water shortages.

The State's ban on the use of potable water to irrigate non-functional turf at commercial, industrial and institutional sites remains in effect. Watering of trees and other perennial non-turf plants is allowed.

 All water customers are required to comply with the water conservation requirements. For more information, visit Water Restrictions.

2. When did the restrictions go into effect?

The City has had permanent water conservation requirements in place since 2009 to promote the efficient use of water and reduce or eliminate waste of water in the City. These requirements are in effect at all times and additional requirements may be implemented in response to water shortages.

3. What are the specific watering requirements for outdoor landscaping?

Outdoor watering is prohibited between 9 a.m. and 6 p.m., except by use of a hand-held bucket or similar container, or a hand-held hose equipped with an automatic shut-off nozzle. Sprinklers may be turned on for very short periods of time for the express purpose of adjusting or repairing an irrigation system. (Permanent)

Outdoor watering is limited to no more than 15 minutes per station per day. (Permanent)

Outdoor watering that causes more than incidental water runoff is prohibited. (Permanent)

Watering during or within 48 hours after measurable rainfall is prohibited. (Permanent)

Commercial, industrial and institutional sites are prohibited from using potable water to irrigate non-functional turf. (State Water Resources Control Board Emergency Regulation - Resolution 2022-0018)

4. How can I monitor my water usage?

As part of the City's efforts to help customers manage their water usage and save money, the City offers all residents and businesses the ability to monitor their water consumption through the City's Water Usage Customer Portal. Customers can use the portal to view their water consumption data online and sign up to receive email alerts. Click here to learn more about the Water Usage Customer Portal.

5. How will the water restrictions be enforced?

Fountain Valley is continuing its efforts (in person, through letters, door hangers, etc.) to make customers aware of violations that occur. This will typically be a step-up process that focuses on education and assistance to help the customer remedy the issue. Customers who violate these regulations will be issued a warning for the first violation and will be subject to fines of up to $1,000 for continued violations. 

6. Do the water restrictions apply to the use of recycled water for irrigation purposes?

The water restrictions do not apply to the use of recycled water for irrigation purposes. The Fountain Valley Sports Park, Mile Square Park, David L. Baker Golf Course, Mile Square Golf Course, Green Valley Park, Hyundai Motor America and areas along the Santa Ana River Trail utilize recycled water for irrigation purposes and are not subject to the watering restrictions. 

7. What is non-functional turf?

Non-functional turf is turf that is solely ornamental and not regularly used for human recreational purposes or for civic or community events. Non-functional turf does not include sports fields and turf that is regularly used for human recreational purposes or for civic or community events, such as parks and school fields.

The prohibition against the use of potable water to irrigate non-functional turf only applies to commercial, industrial and institutional water users, including HOAs. It does not apply to individual residences.

8. What are commercial, industrial and institutional sites?

"Commercial, industrial and institutional" refers to commercial water users, industrial water users, and institutional water users as respectively defined in Water Code, section 10608.12, subdivisions (e), (i), and (j), and includes homeowners' associations, common interest developments, community service organizations, and other similar entities but does not include the residences of these entities' members or separate interests.

California Water Code Definitions (Section 10608.12)

Commercial Water User - a water user that provides or distributes a product or service.

Industrial Water User - a water user that is primarily a manufacturer or processor of materials as defined by the North American Industry Classification System code sectors 31 to 33, inclusive, or an entity that is a water user primarily engaged in research and development.

Institutional Water User - a water user dedicated to public service. This type of user includes, among other users, higher education institutions, schools, courts, churches, hospitals, government facilities, and nonprofit research institutions.

 

9. What is potable water?

Potable water is water that is suitable for drinking.

10. How is Fountain Valley doing its part?

Fountain Valley is doing many things to reduce water use on public property, such as using recycled water to irrigate landscapes, reducing irrigation run times, and replacing turf and other ornamentals with drought tolerant landscapes. The City stopped watering ornamental turf on public street medians as mandated by the State several years ago and is exploring drought tolerant alternatives. Fountain Valley also continues its outreach to the public regarding water conservation and available incentives for customers to install water efficient devices.

In response to the State's ban on the use of potable water to irrigate non-functional turf at commercial, industrial and institutional sites, the City has also stopped irrigating the areas of non-functional turf identified at City Hall, the Senior Center, Fire Station No. 2, the City Yard and Well #8.

Please note that the Fountain Valley Sports Park is irrigated with recycled water that is not subject to the City's permanent water restrictions.

11. Can I hand water between 9 a.m. and 6 p.m.?

Yes. Watering using a hand-held bucket or similar container, or a hand-held hose with an automatic shut-off nozzle is allowed between the hours of 9 a.m. and 6 p.m.

12. What does no more than 15 minutes per station per day mean?

Outdoor areas are usually broken up into smaller areas for irrigation purposes. One section is watered for a set amount of time and goes off. Then another section is watered and goes off until the entire area has been watered. Each section (usually controlled by its own sprinkler valve) is a "station."  Therefore, each station can be watered for up to 15 minutes per station per day.  

13. What if 15 minutes per station per day is too much?

Outdoor watering is limited to a maximum of 15 minutes per station per day. For most irrigable areas and most irrigation systems, 15 minutes is too long and will result in more than incidental runoff which is prohibited. The time frame was put in place to not only accommodate residential users, but also larger commercial and recreational areas that may need longer to cycle through each station. The combination of 15 minutes per station and no more than incidental runoff should be self-limiting. If someone can water 15 minutes without creating runoff then they can do that. If runoff is created at 5 minutes, then that should be the end of the watering time for that station.

14. How can I prevent runoff?

More than incidental water runoff is prohibited during outdoor watering. It carries pollutants to the ocean, wastes water and is a sign that too much water is being applied to the area. If you are experiencing runoff, reduce the amount of time that you are watering. If the area needs more water, try watering for a short amount of time before 9 a.m. and again after 6 p.m.. Just make sure that your total watering duration per station per day is not more than 15 minutes. You will probably find that you need less than 15 minutes per station per day. 

Overspray is different than runoff. Overspray is when sprinklers reach beyond the area being watered and spray hard surfaces, such as streets, sidewalks and driveways. This can be controlled by turning down sprinklers and/or adjusting the sprinkler heads to better direct the water. If you would like to replace your old sprinkler heads with more water efficient rotating sprinkler nozzles, rebates may be available at www.ocwatersmart.com.

15. What resources are available to help me reduce my water use?

There are a wide range of programs and incentives to help you reduce your daily water use. The Municipal Water District of Orange County (MWDOC) and the City of Fountain Valley offer rebates on water efficient devices, like smart sprinkler timers and rotating sprinkler nozzles; rebates for replacing turf with California Friendly landscapes; rebates on clothes washers and premium high efficiency toilets; free home water use surveys and water-wise gardening classes; and much more. For more information, visit our Water Efficiency Rebates & Programs webpage.

16. Watering of ornamental turf on public street medians is prohibited. What is a public street median?

A public street median is the portion of the roadway separating opposing directions of traffic that is owned and maintained by a public entity, such as the City. 

The strip of grass between the sidewalk and the curb is called the parkway. It is within City right-of-way, but it belongs to the homeowner and is the maintenance responsibility of the homeowner. Parkways can be watered on the same schedule as the rest of the outdoor landscaping. If you would like to remove turf in this area and replace it with drought tolerant landscaping, you may do so by requesting an encroachment permit from our Public Works Department. Please know that turf removal rebates might be available through the Municipal Water District of Orange County (MWDOC). If you would like more information about turf removal and available rebates, visit our Turf Removal webpage.

17. Do drip irrigation systems have the same restrictions?

No. Landscape irrigation systems that exclusively use very low-flow drip type irrigation systems when no emitter produces more than two gallons of water per hour and weather-based controllers or stream rotor sprinklers that meet a seventy percent efficiency standard are not limited to 15 minutes per station per day. 

18. How are soaker hoses treated?

They are subject to the same restrictions regarding duration (no more than 15 minutes per station per day).

19. Can I use water that I capture in a bucket in the shower while the water is warming up or water I used for cooking vegetables to water my plants?

Absolutely! In fact, we would encourage that. To make the best use of this water, it is suggested that you use it during the evening hours or early morning to minimize evaporation.

20. Is the City encouraging gray water systems?

No. Gray water, while well-meaning for drought conditions, does present other concerns. If there is any runoff, it becomes a pollutant for downstream waters, including the ocean. Additionally, all gray water in the City of Fountain Valley that is sent to waste through inside drains eventually ends up at the Orange County Sanitation District. There it is recycled and converted along with black waste water into potable quality water that is replenished back into the groundwater basin for pumping and potable use.

21. Why are they watering during the day at Mile Square Park?

The Fountain Valley Recreation Center and Sports Park, Mile Square Park and the golf courses use recycled water for outdoor irrigation. Recycled water is not potable and is not subject to the water restrictions. Therefore, the watering schedule at the Sports Park will be set to maintain the fields in proper condition for the community's enjoyment.

22. How do I report water waste?

You can report water waste online or by calling 714-593-4600.